SHIPPING
All in-stock orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Every order is inspected, quality checked, and carefully packed in a box, not a mailer, to arrive in perfect condition.
Once your order ships, you’ll receive an email confirmation with your tracking number. Delivery time depends on the shipping method selected at checkout and your location, typically 1–7 business days after shipmentn depending on location and shipping speed selected at checkout.
We ship items via UPS.
Beautiful Strands is not responsible for delays caused by the carrier, weather, or other circumstances outside our control once a package has left our facility. If you need your order by a specific date, please order early and choose an expedited shipping option.
LOCAL PICKUP
Local pickup is available by selecting Pick Up in Person at checkout. Pickup is by appointment only.
- Once your order is ready, you’ll receive an email with pickup details.
- To schedule your pickup, text 571-388-8801 (texts only, no calls).
- Pickup hours: Monday–Saturday, 8:00 AM – 4:00 PM by appointment only.
- Orders must be picked up within 3 business days of your ready-for-pickup notification.
- Please do not arrive without scheduling first.
ORDER TRACKING
You’ll receive two emails for every order:
- An order confirmation once your payment has cleared.
- A shipping confirmation with your tracking number and a link to follow your package.
SHIPPING ADDRESS
Please review your shipping address carefully before completing your purchase. Because orders are processed quickly, we cannot guarantee that address changes can be made after an order is placed. Beautiful Strands is not responsible for orders shipped to an incorrect or incomplete address entered at checkout.
RETURNS & EXCHANGES
For hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges on any products or services. Please confirm your texture, length, color, and quantity before placing your order.
Not sure what to choose? Reach out before you order and we’ll gladly help you find the right match.
LOST OR UNDELIVERED PACKAGES
Once a package is marked as delivered by the carrier, Beautiful Strands is not responsible for lost, stolen, or misplaced packages. If your package is lost in transit or marked delivered but not received, please file a claim directly with the shipping carrier. We’re happy to provide any order details you need to support your claim.
We are not responsible for packages that are undeliverable or returned due to an incorrect address provided at checkout.
EDUCATION & DIGITAL PRODUCTS
Due to the nature of digital products and downloads, all digital sales are final and non-refundable.
Any vendor information shared in our educational materials is provided for reference only. Beautiful Strands assumes no responsibility or liability for transactions or interactions between beauty professionals and the vendors listed. Each user is responsible for conducting their own research and due diligence before entering into any agreement or making a purchase.
